Last updated: October 20, 2026
These terms apply to quotes, bookings and cleaning services provided by The Clean Leaf (“we”, “us”). By booking a clean with us, you agree to these terms.
Quotes and prices
- Prices on our website are starting prices. All prices are before 13% HST, which is added to your invoice.
- Your final price depends on the size and condition of the space, pets, add-ons and booking timing. We confirm the price with you before any work starts.
- If the space or the work turns out to be very different from what was described when we quoted, we will tell you and agree an updated price with you before we continue.
- Recurring discounts apply from your second clean, as shown on our pricing page.
Bookings, changes and cancellations
Please give us at least 24 hours’ notice if you need to cancel or reschedule a booking. If we need to reschedule, we will contact you as early as we can to find a new time.
Access, keys and preparation
- Please make sure we can get in at the booked time, whether you are home or you leave access through a key, lockbox or concierge.
- We keep any keys or access codes you give us secure and use them only for your booking.
- Tell us before the visit about alarms, pets, parking, building rules and any areas we should not clean.
- Please put away valuables, cash and fragile or sentimental items before we arrive.
- Running water and electricity are needed for us to clean.
- If we cannot get in at the booked time, we will contact you to reschedule.
Satisfaction guarantee
If you are not happy with any part of the clean, let us know within 24 hours and we will come back to make it right.
Damage and liability
We take care in your home or business. If you believe something was damaged during a clean, please tell us within 48 hours with a description and photos, and we will work with you to resolve it. We are not responsible for damage or wear that was already there, or for damage caused by items that were faulty, loose or not properly installed.
Health and safety
Our cleaners may decline tasks they consider unsafe, such as handling hazardous materials or working at unsafe heights. We will tell you if any part of the job cannot be done safely.
Payment
Payment is due when the service is completed, unless we agree otherwise in writing. We confirm the accepted payment methods when you book.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
SMS terms
- Program: The Clean Leaf sends text messages about your enquiries, quotes, bookings, appointment reminders and service follow-ups.
- How you opt in: by entering your mobile number in the chat on thecleanleaf.ca and agreeing to the consent text shown there. Consent is not a condition of purchase.
- Frequency: message frequency varies based on your enquiry and bookings.
- Costs: message and data rates may apply.
- Opt out: reply STOP to any message to unsubscribe. You will receive one confirmation and no further messages.
- Help: reply HELP, or contact us at (249) 468-7977 or contact@thecleanleaf.ca.
- Carriers are not liable for delayed or undelivered messages.
- Privacy: see our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Changes to these terms
We may update these terms from time to time. The “Last updated” date at the top shows when they were last changed. The terms in place when you book apply to that booking.
Contact us
Questions about these terms? Email contact@thecleanleaf.ca or call (249) 468-7977, Monday to Saturday, 8am to 8pm.